Privacy Policy
How we handle information you share with us through our website.
Effective date: October 20, 2026
About this policy
Solara Regenerative Medicine Institute (“Solara,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you visit our website, request a consultation, call us, or otherwise communicate with us through our website.
This policy applies to information handled through our public-facing website. Information collected in connection with medical evaluation, treatment, or patient care may be subject to separate patient privacy notices and applicable healthcare privacy requirements. This website policy does not replace those notices.
Information we collect
Information you provide. When you submit a consultation inquiry or contact us, we may receive your name, telephone number, email address (if provided), preferred callback time, contact preferences, and any other information you choose to include in a message. If you call us, we may receive the information you provide during that conversation.
Website usage information. When you access the website, our hosting provider and other website technologies may process technical information such as your IP address, browser type, device type, operating system, referring page, pages visited, access times, and basic error or security logs.
Please do not submit diagnoses, medical histories, insurance information, payment card numbers, or other sensitive personal or medical information through a general website contact form. If such information is needed, our staff can explain an appropriate way to provide it.
How we use information
We use personal information as reasonably necessary to respond to questions and consultation requests, contact you using the details you provide, coordinate scheduling and follow-up communications, maintain and improve website functionality, troubleshoot technical issues, protect the website against misuse, and comply with applicable legal obligations.
If you give us permission to contact you about a consultation, we may use your phone number or email address for that purpose. Providing your contact information does not, by itself, establish a patient-provider relationship. We do not use a general website inquiry as a substitute for a medical evaluation.
Cookies and website technology
Websites commonly use cookies and similar technologies to keep pages working, remember preferences, understand site performance, and, where enabled, measure marketing activity. Our website or the third-party services supporting it may use some of these technologies. The technologies in use may change as the website is updated.
Our page design loads fonts from Google Fonts. Links on our website may open services such as Google Maps or treatment manufacturers’ websites. When you interact with third-party websites or embedded features, those third parties may process information under their own privacy policies.
Most browsers let you manage or delete cookies through their settings. Blocking certain cookies may affect website functionality. Where applicable law requires additional consent or opt-out choices for nonessential tracking, those choices must be provided through the website’s implemented controls.
Data retention and security
We retain website inquiry and related information for as long as reasonably necessary for the purposes described in this policy, including responding to requests, keeping appropriate business records, resolving disputes, and meeting legal obligations. The period may vary according to the type of information and why it was collected. Information that is no longer needed may be deleted or de-identified in accordance with applicable requirements.
We seek to use reasonable administrative, technical, and organizational measures appropriate to the information involved. However, no transmission over the internet or electronic storage method is completely secure. Please avoid sending sensitive medical information through unsecured website messages.
Your privacy choices
You may contact us to ask questions about personal information submitted through the website or request access, correction, or deletion, where applicable. We may need to verify your identity before completing a request. Some information may need to be retained to satisfy legal obligations, maintain records, prevent misuse, or meet other legitimate requirements.
You can ask us to stop nonessential follow-up communications by contacting us at (602) 824-9335. Communications necessary to respond to an active request may still be sent. You can also adjust cookie preferences using your browser and any consent controls offered on the website.
Residents of states with applicable consumer privacy laws may have additional rights, depending on whether those laws apply to our organization and the information involved. We will consider eligible requests under applicable law. Health information governed by separate medical privacy rules may follow different request procedures.
Children’s privacy
Our website is intended to provide general information about our services and is not directed toward children under 13. We do not intentionally request personal information from children under 13 through the general consultation form. If you believe a child has provided personal information through the website, please contact us so we can review the concern and take appropriate action.
Third-party websites
Our website may link to independently operated websites, including mapping services and product or treatment information sites. We are not responsible for the content, security practices, or privacy policies of those external websites. Please review their policies before providing information directly to them.
Changes to this policy
We may update this Privacy Policy to reflect changes in our website, services, technology, or legal requirements. When we make changes, we will publish the revised policy on this page and update the effective date. If applicable law requires additional notice or consent, we will provide it as required.
Contact Solara
If you have questions about this Privacy Policy, information submitted through this website, or a privacy request, please contact Solara Regenerative Medicine Institute:
Phone: (602) 824-9335
Address: 13967 W Grand Ave, Suite C103, Surprise, AZ 85374
You may also use our Contact page for a general inquiry, but please do not send sensitive medical information through an unsecured web form.